Customer lounge

A new generation is conquering working life: the digital natives. For them, the procurement of goods and services online is a matter of course. All companies are feeling the effects: classic sales channels are becoming increasingly long and with little return, order volumes are falling, as are margins. After all, alternatives are always just a click away; global is the new local.

Customer lounge

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Sales digitalization with a customer lounge

Countless, highly specialized, tools promise to harness the opportunities of a global, digital economy. However, the interaction of these systems within a company is often difficult in daily business. Data silos between the systems rob us of time and sanity - and lead to a high error susceptibility and, thus, to costs. There's only one way to set yourself apart from the competition: companies in the B2B sector, as well as in the B2C sector, have to score points with service. With a consistent customer experience - from the initial call for product information to after-sales service.

Engage and retain your customers with a consistent customer experience and enable your employees to work more productively than ever before. Offer your customers and employees an integrated and trendsetting platform, a place to feel good: a customer lounge.

A customer lounge is a central contact point, where your customers can get in touch with you at any time, regardless of the device they are using. It dynamically adapts to your customers’ needs and also serves your employees as a central point for all customer-related work. It combines your Product Information Management, Web Content Management, and a powerful Commerce Engine into one highly effective presence and can automate numerous manual processes thanks to IoT and AI. Let us inspire you - and then you inspire your customers!

A new generation is conquering working life: the digital natives. For them, the procurement of goods and services online is a matter of course. All companies are feeling the effects: classic sales channels are becoming increasingly long and with little return, order volumes are falling, as are margins. After all, alternatives are always just a click away; global is the new local.

Countless, highly specialized, tools promise to harness the opportunities of a global, digital economy. However, the interaction of these systems within a company is often difficult in daily business. Data silos between the systems rob us of time and sanity - and lead to a high error susceptibility and, thus, to costs. There's only one way to set yourself apart from the competition: companies in the B2B sector, as well as in the B2C sector, have to score points with service. With a consistent customer experience - from the initial call for product information to after-sales service.

Engage and retain your customers with a consistent customer experience and enable your employees to work more productively than ever before. Offer your customers and employees an integrated and trendsetting platform, a place to feel good: a customer lounge.

A customer lounge is a central contact point, where your customers can get in touch with you at any time, regardless of the device they are using. It dynamically adapts to your customers’ needs and also serves your employees as a central point for all customer-related work. It combines your Product Information Management, Web Content Management, and a powerful Commerce Engine into one highly effective presence and can automate numerous manual processes thanks to IoT and AI. Let us inspire you - and then you inspire your customers!

Benefits

Centralization of data

Powerful analyses

Fast ROI

Future-proof technology

Attractive fixed price offers

Satisfied customers

Schedule your online demo

Let us convince you of our Customer Lounge concept! In a non-binding, 15-30 minute session, we will show you our smart frontend for smart companies – of course based on the newest SAP Commerce technology with Spartacus und Kyma. Our web presence not only combines classic website, commerce and PIM functionality, but also models IoT scenarios and tools for digital lead generation. Take a coffee break and find out briefly and concisely how you can give your business a lasting boost!

Request obligation-free quote
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Customer Lounge technology

Our Customer Lounge is based on the SAP C/4HANA portfolio solutions, especially the SAP Commerce Cloud. In the Customer Lounge, we combine all the solutions you need to retain your customers and achieve your sales goals: web CMS, product information system (PIM), as well as standard and bespoke commerce functionality. We seamlessly combine these solutions. We also integrate them with your ERP and CRM systems and provide middleware for connecting other relevant systems. Your customers will have a web presence in which they can intuitively find company information, individual content, products, and contact information; your staff will benefit from a powerful and intuitive system that provides analyses for the continuous optimization of your offer  and, therefore, your sales figures.  

Website

  • Intelligent and integrated InPlace Web Content Management in conjunction with Commerce and PIM
  • Presentation of product information
  • Optimized customer journey
  • Account-specific content
  • Company information

Commerce

  • Consistent on all devices, at all times
  • OTC processes
  • Product presentations
  • Up-selling and cross-selling
  • Payment services and pay-per-use models
  • Lead generation from user data

PIM

  • Central maintenance of product master data
  • Obsolescence of product information
  • Merging of data from different sources
With this design, the Customer Lounge becomes the central platform for your customer communication - something not only your customers but also your staff, will appreciate. If required, we can integrate other solutions from the C/4HANA portfolio into your customer lounge. For example, the SAP Sales Cloud for faster sales processes, the SAP Service Cloud for simple self-service functionality and optimal technician deployment, the SAP Marketing Cloud for data-driven marketing activities, and the SP Customer Data Cloud for GDPR-compliant management of your customer profiles.

SAP Commerce Cloud at a fixed price

Benefit from our many years of experience in e-commerce and customer experience. 
Take advantage of our low-risk fixed-price offers to implement the SAP Commerce Cloud, or migrate your existing solution to the cloud. 

Your challenges – our solutions

Interfaces drive my employees crazy.

Interfaces are often a horror for IT. Data does not transfer from one system to another as it should, processes become slow and error-prone, and data consistency suffers. Updates, patches, and chaos are the order of the day. Enough! Rely on an integrated business suite that has access to all your data across the board.

I am growing and my business is becoming increasingly international.

That's good news, isn't it? What matters now is the IT infrastructure. The SAP Commerce Cloud was developed for complex business scenarios. Effective product information management, logical localization, and seamless integration between the frontend and backend of your entire IT infrastructure ensure that systems grow with your business.

The competition is upgrading.

It doesn't matter. After all, they’re staying on the ball - as are our CX experts. We work closely with SAP and actively contribute to the further development of the solution - for example, in feedback and discussion sessions with SAP. Our certified colleagues are already implementing new architecture aspects in customer projects, such as enhancements via microservices based on Kyma or the SAP Cloud Platform. Because, as experts for customer experience, we know exactly how to inspire customers. Test us.

My sales figures are stagnating or declining.

An online store is just an additional sales channel. It can help, but will not set you apart from your competitors in the long run. Instead, rely on an integrated customer experience. This will be reflected in your figures. Because you can only score points with your customers and turn them into ambassadors with an integrated, positive experience. Our experts will help you.

Customers always want more. Always faster. Always better.

Of course. That's what we all want. Don't let yourself be awed by this. These days, for every problem, there is an IT solution. The only important thing is that you find the one that precisely suits your business. We advise you on the choice and configuration of your IT systems and help you to reach your full potential.