SAP Commerce Cloud

The stock market is clear: the most valuable companies of our time are digital. This does not mean that every company has to digitize all of their offers in order to continue their success. Nevertheless, new technologies - when correctly applied and anchored in the company - can make a significant contribution to long-term, healthy growth. Especially in the area of sales.

SAP Commerce Cloud

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Customer loyalty with SAP Commerce Cloud

Make sure that your customers have no better alternative than you! You create first-class products, but for a while, your figures have not quite reflected this? This could be due to your sales channels. Today's customers expect to be able to contact you around the clock and to have their concerns quickly registered and processed - in B2C as well as in B2B. This does not mean, of course, that your employees have to be available 24/7. With intelligent systems and a well-thought-out service offer, you can make your customers and your staff happy. Rely on the SAP Commerce Cloud today! 

The SAP Commerce Cloud includes everything your teams need to provide good customer service: automated processes that make their daily lives easier, as well as seamlessly integrated functions for content management, customer contact personalization, order management, and product configuration. Customers really do prefer a modern and intuitive design that offers an optimal user experience on any device. And the best part: thanks to its standardized interfaces to your SAP backend system and other solutions from the SAP CX portfolio, the SAP Commerce Cloud can be quickly implemented and put into operation. 

Make sure that your customers have no better alternative than you! You create first-class products, but for a while, your figures have not quite reflected this? This could be due to your sales channels. Today's customers expect to be able to contact you around the clock and to have their concerns quickly registered and processed - in B2C as well as in B2B. This does not mean, of course, that your employees have to be available 24/7. With intelligent systems and a well-thought-out service offer, you can make your customers and your staff happy. Rely on the SAP Commerce Cloud today! 

The SAP Commerce Cloud includes everything your teams need to provide good customer service: automated processes that make their daily lives easier, as well as seamlessly integrated functions for content management, customer contact personalization, order management, and product configuration. Customers really do prefer a modern and intuitive design that offers an optimal user experience on any device. And the best part: thanks to its standardized interfaces to your SAP backend system and other solutions from the SAP CX portfolio, the SAP Commerce Cloud can be quickly implemented and put into operation. 

Advantages

Preconfigured integrations

Fast ROI

Future-proof technology

Attractive fixed price offers

Satisfied customers

SAP Commerce Cloud at a fixed price

Benefit from our many years of experience in e-commerce and customer experience. 
Take advantage of our low-risk fixed-price offers to implement the SAP Commerce Cloud, or migrate your existing solution to the cloud. 

Your challenges – our solutions

Customers want to be optimally served via all channels - this entails an immense administrative effort!

That's correct. But, in today's world, an unfortunate necessity. If your service is not as good as your products, customers are inclined to drift towards the competition. The good news is, there's a simple option. With the SAP Commerce Cloud, you can manage all product data centrally. The system automatically adapts it for the different media and channels. You can set up a modern online store, while at the same time produce catalogs and accept orders by phone with little effort. Of course, the SAP Commerce Cloud offers functionality that is specific to B2B and B2C business.  

My business is growing and is becoming more globalized.

This is a good thing because the SAP Commerce Cloud is designed globally from the ground up. It supports country-specific websites as well as different languages and currencies. It enables you to manage your customers globally and offer them products that are relevant to their market. Through the seamless connection between the SAP Commerce Cloud and your ERP system, availabilities in the various logistics centers and delivery times are always up-to-date and can be displayed to customers around the clock. This contributes to good customer experience and increases confidence in your competence. 

I produce complicated individual parts. Personal consultation with interested parties is essential.

Our experience shows that all processes can be digitized and automated to a certain degree. It's often easier than you think. Please keep in mind: even partial digitalization can speed up your business. Because the SAP Commerce Cloud is seamlessly connected to your ERP, you can offer prospects the ability to configure products online. Impossible combinations are automatically excluded. You can also provide an area for personal preferences and comments so that your sales team has sufficient information to quickly enter into a constructive dialog. Once a product has been fully configured, it is, of course, available for reordering or further modification in the SAP Commerce Cloud customer area.

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SAP Customer Experience – Extend your SAP Commerce Cloud Solution

SAP Sales Cloud

Do not lose any sales opportunities due to missing data. With the SAP Sales Cloud, your sales force has all relevant information readily available, can quickly identify up-selling and cross-selling potentials and can access all relevant data on any device - even offline. Artificial intelligence and intuitive analyses help to identify and exploit sales opportunities. For example, by filtering out which companies have visited your website. This allows your sales team to concentrate on the accounts that really promise success.

SAP Service Cloud

A reputation is ruined a lot faster than it is built up. That's why it's essential that your after-sales is every bit as good as your products and distribution. Offer your customers the opportunity to voice their concerns directly in the online store. The SAP Service Cloud in the background ensures that tickets are processed quickly - by automatically assigning tickets and proposing solutions based on AI analyses.

SAP Marketing Cloud

Each opt-out shows that the communication has not offered any real added value for your customer. This has to stop! Only send your customers information on channels that are relevant to them. Clustered data from all your online channels, together with customer data from your marketing, can help.

SAP Customer Data Cloud

Today's customers expect their data to be treated with care - GDPR and other legal frameworks regulate how this should be done. You are obliged to provide information on the use of data and must be able to delete it completely from your systems. With the SAP Customer Data Cloud, legally compliant management of customer data, preferences, and profiles becomes child's play.