Application Management Services

Extensive IT landscapes such as the SAP Commerce Cloud must be regularly maintained, serviced, and optimized. This is where our application management services for the entire SAP Customer Experience portfolio come into play. With our teams, you can ensure that your applications are available, secure, and up-to-date, 24/7. This allows your IT staff to concentrate fully on their core business.

Application Management Services

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Application Management Services for your online store

When there is a shortage of skilled workers, it is not easy to adequately support complex IT systems such as the SAP Commerce Cloud. Filling a full-time position for maintenance and incident management is expensive; but unfortunately, maintaining business-critical applications "on the side" often turns out to be unsatisfactory. For IT, as well as for the internal user groups, and, last but not least, the customers. This is a vicious circle. But you can free yourself by entrusting the maintenance and further development of your systems to our highly qualified teams. This not only increases the ease of use of the solution but also its ROI.  

Our application management team manages all your SAP Commerce applications - from SAP ECO to the SAP Commerce Cloud. They fix bugs, optimize performance, and take care of security patches and application upgrades. In addition, they continuously develop the applications according to your wishes, to fully satisfy your company and its needs.  

Of course, we provide all our application management services according to ITIL and are recognized by SAP as a Gold Partner. With our individual SLAs, you get the package that precisely fits your company - with appropriate response times, detailed monthly reporting, and either a flat rate or quotas. In this way, your IT can concentrate fully on the strategic development of your system landscape.  

Extensive IT landscapes such as the SAP Commerce Cloud must be regularly maintained, serviced, and optimized. This is where our application management services for the entire SAP Customer Experience portfolio come into play. With our teams, you can ensure that your applications are available, secure, and up-to-date, 24/7. This allows your IT staff to concentrate fully on their core business.  

When there is a shortage of skilled workers, it is not easy to adequately support complex IT systems such as the SAP Commerce Cloud. Filling a full-time position for maintenance and incident management is expensive; but unfortunately, maintaining business-critical applications "on the side" often turns out to be unsatisfactory. For IT
, as well as for the internal user groups, and, last but not least, the customers. This is a vicious circle. But you can free yourself by entrusting the maintenance and further development of your systems to our highly qualified teams. This not only increases the ease of use of the solution but also its ROI.  

Our application management team manages all your SAP Commerce applications - from SAP ECO to the SAP Commerce Cloud. They fix bugs, optimize performance, and take care of security patches and application upgrades. In addition, they continuously develop the applications according to your wishes, to fully satisfy your company and its needs.  

Of course, we provide all our application management services according to ITIL and are recognized by SAP as a Gold Partner. With our individual SLAs, you get the package that precisely fits your company - with appropriate response times, detailed monthly reporting, and either a flat rate or quotas. In this way, your IT can concentrate fully on the strategic development of your system landscape.  

Your benefits

SAP-certified expert team

Support with guaranteed response times

Services according to ITIL

Partnership as an equal

Satisfied customers

Application Management Services for your applications

SAP Commerce (Cloud)

SAP Hybris Commerce

SAP ECO

SAP WCEM

Our services a glance

Application Management Services

As part of our application management services, a personal service manager ensures the availability of the team and coordinates the tickets. He is available for monthly reporting as well as for regular service meetings with your IT. Our application management services for SAP applications include a service desk, incident and problem management, as well as long-term change management. You can choose between AMS services with or without service level agreements.

Support and troubleshooting

Our specialist teams provide 2nd level support, maintain and develop your SAP applications - even if they have already been discontinued by SAP. Of course, they also take care of all associated (Java) applications, databases, or the SAP DataHub. The scope of services also includes support for key users, data maintenance, importing version updates, and back-office administration.

Monitoring

Our teams develop efficient monitoring for your systems and configure automated evaluations. This way, we always have an eye on whether your applications are running as they should.

Continuous improvement

We work closely with SAP. This enables our AMS team to inform you in good time about necessary and recommended patches and upgrades, as well as further developments of the software. We are happy to advise and train your teams on new features and the most efficient use of the applications. Thanks to the experience distilled from supporting numerous customers, we can continuously optimize your applications’ performance and processes.

Test Automation

To ensure that upgrades and their new features can be implemented quickly and without affecting any other existing systems, our AMS team relies on test automation with ServiceTrace or Selenium. In this way, you can be sure that your production system always runs reliably.