Retail with Microsoft D365

Nowadays, it is no longer enough to have one or more shops in a prime inner-city location to be successful in retail. On the contrary. Customers are more demanding than before: They expect a consistent experience across all channels - online, in social media, and in the stores. They compare offers and share their buying experience online with other potential customers. As a distributor, you have to strive for perfection - each and every day.

Microsoft Dynamics 365 for Retail

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Microsoft Dynamics 365 for commerce

Today, customers decide for themselves how and when they interact with a shop, an online store, or a brand. They are more demanding and better informed than ever before. They want a fast, easy shopping experience in a networked environment - whether in the shop or online. This applies to the product search, to information about the products and, finally, also to the purchase decision and the actual purchase. For today’s consumers, information about interesting products that fit their needs is of great importance. They want to exchange views about the desired product and then decide which channel to use to make the purchase. And the customers are fickle - what is ‘in’ today, is already ‘out’ tomorrow.

A great challenge for retailers! You need to offer a connected retail experience, where stationary digital commerce, social media, customer service, predictive analytics, and multichannel service and fulfillment, blend together. The result can be higher brand loyalty, better customer satisfaction, and higher sales. To achieve this, it is necessary to optimize purchasing and inventory, and to implement fast and flexible logistics concepts. Together with other Dynamics 365 apps, Dynamics 365 for Retail offers the ideal basis to keep your customers happy in the future. 

Nowadays, it is no longer enough to have one or more shops in a prime inner-city location to be successful in retail. On the contrary. Customers are more demanding than before: They expect a consistent experience across all channels - online, in social media, and in the stores. They compare offers and share their buying experience online with other potential customers. As a distributor, you have to strive for perfection - each and every day.

Today, customers decide for themselves how and when they interact with a shop, an online store, or a brand. They are more demanding and better informed than ever before. They want a fast, easy shopping experience in a networked environment - whether in the shop or online. This applies to the product search, to information about the products and, finally, also to the purchase decision and the actual purchase. For today’s consumers, information about interesting products that fit their needs is of great importance. They want to exchange views about the desired product and then decide which channel to use to make the purchase. And the customers are fickle - what is ‘in’ today, is already ‘out’ tomorrow.

A great challenge for retailers! You need to offer a connected retail experience, where stationary digital commerce, social media, customer service, predictive analytics, and multichannel service and fulfillment, blend together. The result can be higher brand loyalty, better customer satisfaction, and higher sales. To achieve this, it is necessary to optimize purchasing and inventory, and to implement fast and flexible logistics concepts. Together with other Dynamics 365 apps, Dynamics 365 for Retail offers the ideal basis to keep your customers happy in the future. 

 

Our Retail Expertise

Connection of cash register systems

Logistics and procurement

Connection of online stores

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Your challenges - our solutions

The administration of my base data is laborious and takes up a lot of time.

The management of product information such as categories, assortment, prices, and discounts should take place centrally. Information islands are extremely unfavorable in this area: Delays in updating prices and discounts can result in significant losses. Thanks to the central data management in Microsoft Dynamics 365 for Retail, you always have an overview of all your data and can increase your ROI and product demand. Simply place the right products at the best prices in the right channels and track sales in real-time. If you want to, you can make changes with one click.

I need large stock levels to be able to deliver. That is expensive.

Warehousing is one of the greatest savings potentials in the retail trade. Therefore, it always pays off to optimize your stocks. With Dynamics 365 for Retail, you get a comprehensive view of sales across all channels and can intervene quickly when stocks fall below a certain threshold. Powerful data analytics enable you to anticipate demand as accurately as possible and adjust delivery to your stores and warehouses accordingly. This reduces your order fulfillment costs and improves your overall inventory management.

Brand loyalty is a thing of the past - today, customers are always looking for the best bargain.

This is normal - after all, alternatives are always only a click away. The positive thing is that it has never been so easy to win new customers. The trick is to retain new customers through a consistently positive customer experience. Microsoft Dynamics 365 for Retail can help you: It enables you to plan a consistent presence on all channels and to offer a consistently positive experience. Powerful analyses of your customer data enable you to target your actions more effectively and provide your customers with the right information at the right time - so you can take full advantage of your cross-selling and up-selling potential. You will find that customer loyalty is not a thing of the past.

My employees are opposed to new systems.

This is a well-known problem in IT. But nothing that can't be solved. The benefits of Microsoft Dynamics 365 for Retail speak for themselves: Your employees can work with an integrated landscape, without information islands, and with a uniform interface and logic. They can easily transfer their knowledge and methods from other Microsoft applications to the new system, which drastically simplifies familiarization. Active change management during the course of the project helps to increase employee acceptance of the new system. We are happy to support you.

 

I am growing and my business is becoming increasingly international.

That's good news! What matters now is the IT infrastructure. Applications from the cloud can be procured and rolled out in no time at all. The advantages of the cloud are particularly convincing when it comes to connecting new sites and mobile working. Thanks to single sign-on via the Azure Active Directory, your employees have barrier-free access to all relevant systems. The Microsoft cloud, Microsoft Azure, is available in 140 countries. Of course, the security of the data in Azure is guaranteed: All Microsoft cloud services are subject to EU data protection.

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Microsoft Dynamics 365 for Retail - an overview of the most important functions

Point of Sale

Microsoft Dynamics 365 for Retail can be connected to numerous standard POS systems. The solution enables real-time work on stock management, sales, submitted coupons, returns, and complaints. Of course, you can also offer your customers the opportunity to order items online and pick them up at their branch. Clear customer dashboards with detailed information on customer history help your branch staff to respond precisely to customer wishes. The solution also supports your employees after closing time: Automated workflows speed up daily closing procedures.

Logistics

Always keep an eye on your inventory and optimize your warehousing sustainably - for example, by analyzing your historical data and targeted sales promotions. Your employees recognize when products need to be reordered or replenished in good time - and can optimize delivery routes so that transport costs are as low as possible. You can import external data sources into your central Microsoft Dynamics 365 via interfaces. In this way, you avoid data silos that quickly lead to errors and entail a lot of manual effort.

Sales and marketing

Dynamics 365 for Retail enables you to position your brand consistently across all channels - online and at the point of sale, as well as, for example, in the call center. Clearly arranged dashboards help with this, where your employees can see all customer data at a glance. Thanks to powerful analyses, your employees can quickly identify when promotional measures such as discount campaigns, coupons, or 2-for-1 campaigns are worthwhile and can roll them out centrally to all channels. Product descriptions for various media can be produced in no time at all from the central product base data administration. The connection to an online store is also uncomplicated, thanks to ready-made interfaces.

Process excellence and speed

With Microsoft Dynamics 365 for Retail, you are superbly equipped for the latest trends. Your employees can react quickly and efficiently and adapt your system to new customer requirements. Personal workspaces with all relevant data and an intuitive interface support your employees in their daily work. Thanks to the seamless integration of Microsoft Dynamics into all other Microsoft products, your employees can share, find, and jointly work on information faster - a clear advantage in an increasingly fast-paced world.